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I have had two problems with cigars in the last 15 years. Once with a box of Dominican Cohiba's there was a 3" piece of bailing wire rolled into the cigar. Another time with a box of Hoyo Excaliburs there was a hair caught up in the rolled wrapper. Both times I wrote the company to express my dissatifaction. Hoyo sent me a box and Cohiba arrainged for the rep to meet me at my local cigar shop and the guy hand delivered a box of replacements. The Cohiba rep was shocked that I kept the nub with the wire in it. He told me that they actually used a metal detector on their bails to make sure this doesn't happen.
America got sweet talked, now she's pregnant
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quote: So I was smoking an RP Old World Beli and felt something a little sharp on my lip. I was almost finished so I opened up the cut a little and pulled out what was sharp. Is this normal?
Contact the company. Base your continued loyalty to their product. On how they handle your complaint.
"Resistance to tyranny is obedience to God" -Thomas Jefferson
"The tree of freedom must be nurtured from time to time with the blood of its patriots" -Thomas Jefferson
"When the Government Fears the People, There is Liberty; When the People Fear the Government, There is Tyranny." - Thomas Jefferson
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| Posts: 4753 | Location: Reggio di Calabria, Italy / New York United States | Registered: July 12, 2007 |    |
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